Terms & Conditions

1. Introduction

Welcome to our website. By accessing or purchasing from this website, you agree to comply with and be bound by the following Terms and Conditions. These terms apply to all visitors, customers, and users of the website.

2. Products

All products are subject to availability. As flowers are natural products, slight variations in colour, size, and appearance may occur compared to images displayed on the website. We reserve the right to substitute flowers with similar varieties of equal or greater value if necessary due to seasonal availability.

3. Orders

All orders placed through the website are subject to acceptance and availability. Once an order has been successfully placed and payment confirmed, you will receive an order confirmation via email.

We reserve the right to cancel or decline orders in the event of incorrect pricing, unavailable products, or suspected fraudulent activity.

4. Pricing

All prices are displayed in South African Rand (ZAR) and include applicable taxes where required. Delivery charges are calculated separately and will be shown during checkout.

Prices may change without notice; however, confirmed orders will not be affected by price changes.

5. Delivery

Delivery services are available within selected areas only. Delivery times are estimates and may vary depending on location, traffic conditions, or unforeseen circumstances.

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If the recipient is unavailable at the delivery address, the order may be left with a neighbour, security, reception, or at a safe location when appropriate.

6. Returns & Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, if you are dissatisfied with the quality of your order, please contact us within 24 hours of delivery with photographic evidence so that we may investigate and resolve the issue.

Refunds or replacements will be considered at our discretion.

7. Website Content

All content on this website, including images, text, branding, and designs, is the property of the business and may not be reproduced or used without permission.

8. Privacy

Any personal information collected through this website will be used solely for the purpose of processing orders, deliveries, and customer communication. We respect your privacy and will not share your information with third parties except where necessary to complete your order.

9. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products through it.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the updated terms.

11. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on our website.