Refund Policy

1. General Policy

Due to the perishable nature of flowers and plants, all sales are generally considered final once an order has been prepared and dispatched. However, customer satisfaction is very important to us, and we will make every reasonable effort to resolve any issues with your order.

2. Damaged or Unsatisfactory Products

If you are not satisfied with the quality or condition of your order, please contact us within 24 hours of delivery. To assist us in resolving the matter, we may request clear photographs of the product received.

Where a genuine issue is confirmed, we may offer one of the following solutions at our discretion:

• A replacement bouquet or product, or

• A full or partial refund.

3. Delivery Issues

If an order cannot be delivered due to incorrect or incomplete delivery information provided by the customer, we cannot guarantee a refund. Additional delivery charges may apply for re-delivery.

If delivery fails because the recipient is unavailable, we may leave the flowers with reception, security, a neighbour, or in a safe location where appropriate.

4. Order Cancellations

Orders may be cancelled for a full refund if the cancellation request is received before the order has been prepared or dispatched.

Once an order has been prepared or is out for delivery, cancellations may no longer be possible due to the perishable nature of the products.

5. Substitutions

From time to time, certain flowers may be unavailable due to seasonal supply. In these cases, we reserve the right to substitute flowers with similar varieties of equal or greater value while maintaining the overall look and style of the arrangement.

Substitutions do not qualify for refunds if the overall arrangement remains similar in style and value.

6. Plants

For plant purchases, we recommend that customers follow proper care instructions. Refunds or replacements for plants will only be considered if the plant arrives damaged or in poor condition upon delivery.

7. Refund Processing

Approved refunds will be processed using the original payment method used at checkout. Please allow several business days for the refund to reflect depending on your bank or payment provider.

8. Contact Us

If you experience any issue with your order, please contact us as soon as possible through the contact details provided on our website so that we can assist you promptly.